FAQ

VetNotes is an integrated AI scribe for veterinary practices. It records consultations and drafts structured clinical notes, generates summaries of patient histories, creates custom documents, and lets you chat with patient history using AI — all synced with your practice management system.

Yes. VetNotes integrates with all major veterinary PIMS platforms, including RxWorks, EzyVet, OpenVPMS, Ascend, VisionVPM, Teleos, Merlin, and others. Approved clinical notes sync directly into your practice management system.

Yes. Get started with a 30-day free trial — no credit card required. Sign up and record your first consultation in minutes.

Book a 15-minute demo with our friendly sales team. We will walk you through VetNotes, answer your questions, and help you see how it fits your consult workflow and PIMS.

VetNotes has customers across 15 countries, including APAC, the UK, Europe, North America, and Asia.

Use your phone, computer, or tablet in the consult room, on a home visit, or on a phone consult. No extra hardware required — VetNotes works on iPhone, Android, and desktop.

Record from the consult room, your vehicle, or anywhere you see patients. VetNotes works wherever you have your phone, tablet, or laptop.

VetNotes is purpose-built for veterinary medicine. It is built by practising vets and understands veterinary-specific terminology, drug names, doses, and consult workflows — so drafts reflect how you actually practise.

Yes. VetNotes analyses consultation audio for vaccines, consumables, procedures, and other billable items discussed in the room — helping reduce missed charges.

Yes. VetNotes is designed to be simple to use with minimal training. Most clinics are recording and reviewing drafts within their first session, and complimentary staff training is included on clinic plans.

Yes. VetNotes includes pre-loaded templates for common consult types, and you can customise templates to match how your practice documents. Our in-house vet team can also help tailor templates to your workflow.

Integration setup involves a small amount of coordination between VetNotes and the PMS company. Our friendly support team will assist you through the process.

No. VetNotes is billed monthly or annually and you can cancel anytime. Solo, Regular Clinic, and Large Clinic plans all include no lock-in contract.

No. There are no setup or installation fees.

Yes. Complimentary staff training is included on clinic plans so your team can get productive quickly.

Yes. Choose yearly billing to save 10% compared to paying monthly on Solo, Regular Clinic, and Large Clinic plans.

Yes — integrations with RxWorks, Ascend, VisionVPM, Teleos, and Merlin incur an additional monthly fee. See support.vetnotes.com for specifics.

A clinic is a physical premises or location. VetNotes licensing is tied to each premises where you practise.

No. VetNotes is billed per clinic — per physical premises or location. Each site needs its own license.

VetNotes is billed per clinic, that is, each physical location. There are no extra fees for additional logins.

Yes. VetNotes is built with privacy in mind and is highly secure — configurable data regions, encryption in transit and at rest, and strict access controls. See our compliance page for full details.

Yes. VetNotes is built for clinical workflows with configurable data regions, bank-grade encryption, logical database separation, and role-based access controls. Every note requires veterinarian review before it enters the patient record.

Consultation audio is stored in your chosen region — Sydney (Australia) or London (UK) — which you configure in settings. Audio remains until you delete it or your automatic deletion schedule runs.

VetNotes runs on ISO 27001-certified cloud infrastructure on Google Cloud Platform and AWS. You choose where consultation audio is stored — Sydney or London. Data is encrypted in transit and at rest, with strict access controls.

You control retention. Delete recordings, transcripts, and notes at any time — permanently and irreversibly. You can also configure automatic deletion on a schedule that suits your practice.

Only authorised users within your practice can access data associated with your account, governed by role-based permissions. Each account's data is logically separated in the database, and every query is validated against security policies.

No. Your data is never used to train external AI models. VetNotes uses proprietary processing, and third-party processors handle transcription and note generation under agreements that prohibit data retention and model training after each task completes.

You and your organisation retain full ownership. VetNotes is a documentation tool; clinical responsibility and sign-off remain with the treating veterinarian.

We use strong encryption for data in transit (TLS) and at rest, with strict access controls and role-based permissions for practice staff.

Yes. Practices can access their data within the product and request export or deletion in line with our privacy policy.

VetNotes drafts documentation for your review. Every note should be checked, edited and approved by the responsible veterinarian before it becomes part of the clinical record.

Contact our team at security@vetnotes.com for security and data-handling questions, or support@vetnotes.com for general product help. Enterprise clients can request a detailed security overview.

We run a phased rollout — discovery, pilot, go-live, and refinement — so each clinic launches with templates and training suited to how that practice already documents. Your dedicated contact coordinates timing across sites.

Enterprise groups get structured onboarding, template setup with practising vets on our team, rollout coaching per clinic, and ongoing help as you expand — not a generic support queue.

Yes. You can align note formats group-wide while allowing clinic-level tweaks. Our team helps match templates to how your hospitals and general practices already document.

Enterprise plans are typically quoted per clinic, based on your group's size and rollout scope — with usage analytics and reporting included. Contact us for a tailored quote.

Yes. Enterprise groups get usage dashboards showing recordings, notes generated, and adoption per clinic or site; visibility across rollout progress; and custom reports on request.